Although we hope you love all your items from Wynn Hamlyn, we have a returns policy in place if you are not 100% happy with your purchase. Wynn Hamlyn will provide a full refund for all full-price items that adhere to the below conditions.
Returns within 10 days (NZ) 15 days (internationally)
If you would like to return an item or items purchased online from www.wynnhamlyn.com you may do so within 10 days (NZ) 15 days (internationally) from the date of delivery.*
All items returned must be in perfect and unused condition, and returned with their original packaging, including any gift boxes, swing tags and all corresponding accessories. Proof of purchase must be provided and delivery dates will be checked to ensure the item was delivered within the last 10 days. It is essential that if you would like to return your purchase that contact is made with the customer service team by emailing customercare@wynnhamlyn.com within or prior to the end of the 10/15 day period.
Returning an item is at the customer's risk and cost and items lost in transit will not be compensated for. Wynn Hamlyn reserves the right to reject any items that do not comply with the above conditions and will return the item to the sender. Wynn Hamlyn reserves the right to deduct fees from the total refund amount should the garment return in an unsaleable condition. If items that are not eligible for a return or exchange are sent to us, a refund or exchange will not be granted and will be subject to a return fee for items to be shipped back to the customer. Return fee cost varies by shipping rates.
Please note that return postage is your responsibility. We highly recommend using a traceable shipping method as Wynn Hamlyn does not accept responsibility for any lost returns. For international purchases, Wynn Hamlyn will not refund any costs associated with Customs or Duties. Returns will be processed within 5-7 days after they arrive back at our warehouse. Refunds will be issued to your original payment method, minus any shipping costs we have incurred.
Sale items are final and cannot be returned or exchanged. This does not include the use of our welcome discount code but does include other discount codes and flash sales.
The Returns & Exchange policy only applies to item(s) purchased from WynnHamlyn.com. If you wish to return or exchange an item purchased from one of our stockists you will need to organise this directly with them, as per their terms.
If you have any queries before you make your purchase we suggest that you contact us prior to placing your order. If you have purchased your garment via one of our stockists, please contact them directly. We only accept returns for orders purchased through WynnHamlyn.com
To return an item, contact customercare@wynnhamlyn.com within 10 days (domestic) 15 days (international) of receiving your purchase. Once contact has been made, you will be authorised to return the item to;
Wynn Hamlyn
90 Anzac Ave,
Auckland Central, 1010
Auckland,
New Zealand
Any differences from the condition the goods were sent out in will void any refund or exchange. The cost of shipping for returns is the responsibility of the purchaser unless the garment is faulty or incorrect. Sale items are final and cannot be returned. This includes the use of discount codes and flash sales.
Any item purchased online at WynnHamlyn.com and paid through Afterpay or Laybuy can be returned for a refund as per the above online returns policy, however items can only be exchanged for an item of the same value.
In-store returns
Any item that is purchased in store or over the phone via our Wynn Hamlyn store, can be returned for an exchange or refund within 7 days of the original purchase. All items must be in perfect and unused condition, and returned with their original packaging, including any gift boxes, swing tags and all corresponding accessories. Proof of purchase must be provided to ensure the item was purchased within the last 30 days. Alternatively please feel free to get in contact with one of our LiveChat consultants (at the bottom right corner of this page) should you have any further questions as or stores are currently closed.
Exchanges are subject to availability and can only be exchanged for item(s) within the same collection or season as the item originally purchased. Any remaining funds will be credited to your account and will be redeemable for 12 months from the exchange date.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Our website also uses our authorized third-party analytics vendors, such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service: https://www.google.com/policies/privacy/partners/.
Device information we collect
We and our marketing partners use cookies or similar tracking technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole.
Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our websites and your experience. We use cookies to see which areas and features are popular and to count visits to our websites. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. You can remove persistent cookies by following directions provided in your Internet browser’s "help" file. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove and/or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features of our websites.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We partner with third party ad networks (such as Facebook) to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partners use cookies and similar tracking technologies to collect information about your activities on this and other Web sites to provide you targeted advertising based upon your location, product preferences and interests.
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy
You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://thenai.org/about-online-advertising/faq/?tab=2
You can opt out of targeted advertising by:
Facebook
Google
Bing
Instagram
Pinterest
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/
Links to other websites
Our websites include links to other websites. This Policy does not apply to linked sites and we are not responsible for the content or privacy and security practices of those sites. Any personal information you provide to a linked site is provided directly to a third party and is subject to such third party's privacy policy. We encourage you to carefully read the privacy policies of any website you visit before providing any personal information.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
You may choose to stop receiving our marketing emails at any time by following the unsubscribe instructions included in these emails or emailing us at customercare@wynnhamlyn.com. If you opt out of receiving such communications, we may still send you non-promotional emails, such as emails about your account, purchases or our ongoing business relations.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at customercare@wynnhamlyn.com or by mail using the details provided below:
Wynn Hamlyn
90 Anzac Avenue
Auckland Central, 1010
New Zealand
Stripe is a secure third party that hosts Credit Card data. Wynn Hamlyn will not share, sell or trade personally identifiable information
End of Season Sale Conditions
All items included in the sale are FINAL SALE; no returns, refunds, exchanges, or credit notes will be accepted, either in our boutiques or online.
Wynn Hamlyn will not honor these prices outside of this timeframe.
Shipping for all Sale orders will be charged at a flat rate, with no shipping discounts available. Due to high order volumes, please anticipate delays in order processing.
This promotion cannot be combined with any other offer or discount. Available while supplies last.
Welcome code
The use of our welcome code can only be used at the time of purchase. It cannot be applied retrospectively. The code is a single-use one time offer that expires in 14 days
Items available for preorder appear with the option to "Pre Order" rather than "Add to Cart"; the estimated delivery window for each item is located on the product page beneath the description. When purchasing an item available for preorder, you will be charged immediately. Once your pre-ordered item(s) ship, you will receive a shipping confirmation with tracking information.